General description
The Lebanese State, through the Office of the Minister of State for Administrative Reform, established the Help Desk and Support team under an agreement with Microsoft in 2002 to meet the needs of ministries and public institutions.
Objective
• Providing technical support, guidance and maintenance of information equipment and programs in public departments and institutions.
• Respond to about 1,500 telephone calls annually from public departments and institutions to request technical assistance and are processed either by telephone or remotely, and if necessary, the team members go to the relevant department to address the problem.
• Providing technical advice to most Lebanese public departments and institutions.
Beneficiaries
Office of the Minister of State for Administrative Reform, Directorate General of the Presidency of the Council of Ministers, Directorate General of the Presidency of the Republic, The Civil Service Board, Ministry of Labor, Economic and Social Council, Ministry of Displaced, Ministry of Public Health, Ministry of Environment, Ministry of Culture, Directorate of Civil Aviation, Directorate General of Urban Planning, Lebanese Standards Institution, Lebanese Army, Directorate General of Internal Security Forces, State Security, and most Lebanese public administrations and institutions.
Technical Support to Government Entities on almost daily basis.
Source of Fund: In-house
Achievements, Millstones, Deliverables:
Several ministries and agencies are highly dependent on the Help Desk
Status: ongoing