List of Achievements 2011-2020

Resources Mobilization
•    Mobilizing EU grants for a total of 74 million Euros (Good Governance, Courts Automation, Support to National Social Security Fund, and Support to CSOs, Local Communities and Solid Waste Management).
•    Managing the implementation of an Arab Fund loan  for the amount of 9 million KWD (circa 30 million USD)
•    Concluded a National Agreement with the OECD to support Open Government, Access to Information, Digital Government and Public Communication initiatives within a multi-fund grant for an amount of one Million Euro. 
•    Concluded several bi-lateral agreements to ensure additional resources and international support to the programs that OMSAR is managing, such as: OECD, Sigma, IFC, and UNDESA. Several MoUs were signed with relevant agencies in several countries, such as: Morocco, Iran, and France. Several other MoUs were signed with local and international universities, such as: AUB, Birmingham City College University and USJ.

Governance, Transparency and Accountability 
•    The development of a national administrative reform strategy in 2011. This strategy is the basis and the reference of all projects and programs that OMSAR is implementing.
•    A National Anti-Corruption Strategy and Action Plan were developed by OMSAR in consultation with related bodies and entities. The strategy was approved by the COM on May 2020.
•    Played an essential role in the enactment of the Access to Information Law. In this regard,  OMSAR prepared a national action which will eventually help in the establishment of a National Committee for the implementation of the access to information law.
•    Developed the job description for the function of “Information Officer” specified in the Access to Information Law, and conducted the required follow-up for the issuance of a circular, by the Prime Minister, to nominate the Information Officers in the various Ministries.
•    Participate and follow-up in the enactment of the law and decree of the Unique ID number by the Parliament and the Council of Ministers.
•    Support the development of draft laws and regulations related to illicit enrichment, whistle-blower protection, national anti-corruption agency, Public Procurement/Tender Administration, Court of Accounts, Central Inspection, conflict of interest, and e-transactions.
•    Development of a Regulatory Impact Assessment methodology to be adopted by the Lebanese Government. 

Modernizing and Building the Capacity of the Public Administration
•    In December 2012, the draft Public Procurement Law (coordinated by the project)was endorsed by the Council of Ministers and sent to the Parliament. The same law was withdrawn from the Parliament early 2018 for revisions solicited by the Council of Ministers. 
•    In the period 2011-2019, OMSAR provided technical assistance to various ministries in various subjects related to public procurement including provision of on-demand training and advice on bidding document preparation. OMSAR has developed standard bidding documents, an e-procurement portal, procurement code of ethics, procurement integrity guidelines and a manual for effective procurement management. During this period, more than 1,000 civil servants attended training events organized by OMSAR on advanced procurement management topics.
•    Through the LOGO (support to municipalities) projects, 12 Municipal Clusters (around 210 Municipalities from all over Lebanon) implemented 15 projects mainly in the areas of Agriculture, Tourism and Ecotourism.
•    Through the “Sectoral and Organizational Performance Measurement and Inspection Program” (SOPMIP), our office worked with 6 Sectoral ministries and administrations in the pilot phase of the project. These ministries and administrations are the following: Ministry of Economy and Trade, Ministry of Industry, Directorate of Revenues (Ministry of Finance), Directorate of Primary Education, Directorate General of Urban Planning (Ministry of Public Works and Transportation) and Directorate General of Hydraulic and Electric Resources (Ministry of Energy and Water), in addition 4 new ministries were added in the second phase of the project: Ministry of Labor, Ministry of Agriculture, Ministry of Environment, and the Directorate of Roads (Ministry of Public Works and Transportation)
•     1,246 Key Performance Indicators (KPIs) were developed for the 6 ministries of the pilot phase. These ministries reported on their performance for the year 2018 to the Central Inspection. These 1,246 KPIs are divided into 537 Outcome Impact KPIs (average 90 KPIs per ministry) and 709 Activity Output KPIs (average 118 KPIs per ministry); in addition, 5,453 sub-KPIs, with an average of 909 sub-KPIs per ministry, were developed. The six ministries have reported on 50% of these developed KPIs by the end of 2018. Reports were sent to the Central Inspection, which in turn reviewed them, highlighted the strengths and weaknesses, proposed relevant recommendations, and included them in the annual report they submitted to the Council of Ministers. 
•    Capacity Building within the SOPMIP program: 
o    Building the capacity of the inspectors of the Central Inspection (administrative, financial, educational, engineering, health and agricultural) 
o    Building the capacity of the KPI team in each ministry (each team includes 11 to 12 members; in addition to a focal point). 
•    Include SDGs indicators within those sectoral KPIs to facilitate future reporting.

Reform & Modernize the Human Resources Management            
•    1500 employees have been trained on advanced ICT topics;
•    900 public sector staff members (judges, administrators, notaries) and members of the bar associations in Beirut and in the North have been trained on topics relevant to the judicial sector;
•    343 public sector employees from different public entities have been trained on various managerial and specialized topics (contract management, information management, project management, food safety, administrative correspondence, leadership).
•    1500 public personnel from 63 administrations became active learners in the e-learning program “Boost Yourself”; they completed 4728 certifications.
•    40 employees from the Civil Service Board have been trained in “Professional Management”;
•    The finalization and delivery of the HR Systems: Recruitment, Job Description, Performance Appraisal and Promotion in the Civil Service.
•    The completion of orientation sessions on the EU-managed "Technical Assistance Facility" Program that targeted 90 administrations.  
•    Development Plan for the Ecole Nationale d'Administration-ENA, including the development of four training programs to be part of ENA curriculum on Human Resource Management, Communication, Leadership and Quality Management.
•    Training 50 employees from 10 public administrations on “Change Management” and “Restructuring & Rightsizing Tools”
•    Coaching 25 public sector employees from 10 public administrations on drafting job descriptions based on competences.
•    60 employees from different public entities were trained on “Project Management of Development Projects”.

Enhancing the adoption of ICT to improve the delivery of public service and the establishment of an e-Government Portal.
•    National Civil Registry (NCR): A major reconstitution, reparation and digitization for 600 civil registry records were accomplished since 2014 as well as the microfilming of 2.8 million supporting documents enhancing and safeguarding 1.2 million civil registry record. 
•    A new strategy for Digital Transformation was developed 
•    Ministry of Justice:
o    Data center and disaster recovery center, hardware , networking and infrastructure
o    All legal processes of all Lebanese courts’ procedures were analyzed and described covering all civil, penal, execution, state council, public prosecution and special courts.
o    Around 300 courts’ forms were standardized. 
o    The Case Management and Document Management Systems apps were developed and deployed and in parallel 400 clerks and chief clerks from Beirut, Jdeideh and Jounieh were trained on ICT literacy training. 
o    Implementation of the application launched and started
Digitizing the Intellectual Property files at the Ministry of Economy and Trade 
Starting the automation of the transaction flows at the Ministry of Economy and Trade
•    Started the automation of the Ministry of Economy and Trade. 
•    Deployment of two data centers: Ministry of Economy and Trade and the CDR
•    Microsoft Products and Services agreement for the benefit of various administrations (software, licenses …)
•    1,550 PC and other related peripherals were delivered to 31 government entities.
•    5,200 Antivirus licenses were distributed and installed at over 60 administrations.
•    Equipping 47 vehicles for public transportation with tracking and monitoring devices (OCFTC authority)
•    The development of an interoperability framework for the establishment of a one-stop shop for the commercial registry and the development of the design and scope of work of the ICT system to be implemented by OMSAR in collaboration with the PMO, MOF, MOJ and the IFC.
•    Launch the activities for the support the National Social Security Fund including the development of a new organizational structure, strategic plan, simplification of procedures, the establishment of an actuarial department, and the deployment of ICT workflow systems.
•    Web standards were developed and more than 25 Government entities were supported to develop their websites based on adopted standards
•    Standardization of Government forms for 220 Government transactions.

Strategic Planning     
•    Methodology for Strategic Planning developed and documented
•    Strategic Planning toolkit developed and documented
•    Strategic Plans for 4 ministries developed: Health, Tourism, Social Affairs and Industry
•    25 government staff trained on Strategic Planning development
•    Establishment of a Help Desk at OMSAR to support and assist ministries in drafting their strategic plans. 

Simplification of Procedures     
•    Mapping of all procedures in four ministries (Health, Industry, Social Affairs and Tourism). Recommendations and methodology for streamlining and simplifying procedures were developed 
•    Establishment of a one-stop-shop at the Ministry of Tourism

Solid Waste Program: 
•    Mobilize 2 grants totaling to 35 million euros (SWAM I & II) from the EU. In addition, an annual amount of 41 billion LBP from the Government of Lebanon for the operations and maintenance of the facilities
•    The projects that have been completed and delivered as of 2011 are as follows:
o    Federation of al Minieh municipalities: construction of an MBT plant that is currently under operations through OMSAR 70 tons/day
o    Federation of al Fayhaa municipalities: construction of an MBT plant that is currently under operations through OMSAR  470 tons/day
o    Federation of Baalbeck municipalities: construction of an MBT plant that is currently under operations through OMSAR 220 tons/day
o    Federation of Nabatiye-al Chqif municipalities: construction of an MBT plant that is currently under operations through OMSAR 180 tons/day
o    Municipality of Zahle: Extension of the MBT plant that will be operated through OMSAR in the near future 400 tons/day
o    Federation of al Buhaira facilities: Supply of equipment for the MBT plant that will be operated through OMSAR in the near future 100 tons/day
o    Restoration of Baalbek destroyed plant and re-launching of the operations (150 tons/day)

AFKAR program:
•    A Policy Dialogue strategy involving the Public Sector and the Civil Society was issued (with an action plan). The outcomes of this strategy were as follows:  
- The creation of a Dialogue and partnership platform including representatives from AFKAR 1, 2, 3 CSOs and coordinators from ministries. 
- The Charter of Dialogue and Partnership between the Public Sector and the Civil Society 
- The Policy Dialogue Training guide 
- The Communication Strategy for policy Dialogue  
•    24 projects in the socio economic field were funded and technically supported in the framework of AFKAR Program aiming to reinforce Civil Society Organizations through grant schemes and capacity building.   
•    A 2Km pipeline to transport water, from water source to an agricultural region in Ainata, over a distance of 2000m, was constructed  enabling   access to irrigation water to more than 35 farmers.
•    Five strategic plans targeting five areas: Nabatieh, Hermel, Jabal Amel, Baalbek city and Baalbek Caza were produced and disseminated. 
•    90 training workshops targeting the municipalities' members and employees in Nabatieh, Hermel, Jabl Amel, Baalbek city, Baalbeck Caza were organized. 
•    60 000 m2 of agricultural areas in Akkar Caza were rehabilitated then cultivated with oregano by 60 women after training and coaching them for this purpose.
•    An olive oil center was rehabilitated and equipped in Tyr Caza to store 100 000 liters of olive oil for marketing purpose.
•    60 training sessions were organized. targeting farmers, olive millers, the Regional Cooperative Unit in south Lebanon and the Ministry of Agriculture staff. 
•    A water pond (23000 m3) was constructed in Deir El Ahmar (Bekaa valley) in order to solve the aridity problem in the region and enhance the irrigation.
•    A national platform to enhance the inclusive tourism was launched.
•    More than 200 grass root local NGOs were trained and supported in order to create socio economic projects in the rural regions. 
•    A rehabilitation project for the mountain trail targeting 27 villages in the North was implemented. The project included construction of guest houses and awareness activities to support tourism in this region. 
•    Creating job opportunities through vocational trainings for youth, women and marginalized groups ( drug addicts and handicapped)
•    Engaging the local authorities with CSOs in the agriculture and agro-food fields projects