The Office’s activities revolve around its central mission: facilitating the development of a more efficient and effective Government administration. The Technical Cooperation Unit (TCU) addresses the short-term strategy. For example, the TCU is implementing the National Administration Rehabilitation Program (NARP) by conducting needs assessments in terms of the funds required to carry out the necessary changes. While the TCU focuses on short-term strategies, the Institutional Development Unit (IDU) works, in parallel, on the mid- and long-term strategies.

Technical Cooperation Unit (TCU)

The TCU has the following main functions:
  • Developing strategies for the computerization of the Lebanese administrations and public agencies, as well as elaborating plans and programs for their execution aiming at the establishment of an e-Government;
  • Setting the technical specifications for ICT projects, conducting the required technical project evaluations, providing advisory services in the field of ICT to the Lebanese administrations and public agencies, and developing technical studies upon their request;
  • Preparing terms of reference, evaluating bids, preparing and managing contracts for all donor-funded and assigned government funded projects.

The TCU’s responsibilities and duties are distributed along the following areas:
  • ICT: The scope of functions includes identifying, developing, leading and following up on the execution of the e-Government strategy; coordinating and cooperating with other public administrations on providing business solutions and developing their ICT system applications and requirements; developing technical specifications for ICT projects; translating the reform vision into specific ICT systems and solutions; supervising and managing ICT implementation projects across the government; coordinating efforts with the private sector on ICT initiatives for the country and represents Lebanon in conferences related to e-Government; in addition to developing and upgrading the websites of OMSAR and other public sector organizations; The ICT component of the reform process was outlined in the e-Government Strategy that was developed by OMSAR in 2002 and upgraded in 2007. The four pillars of the e-Government Strategy are:
    • e-Reform - seeks to improve the overall efficiency of government and achieve significant cost savings;
    • e-Citizen - seeks to deliver services to the citizen in a fast, reliable and easy to understand and use service;
    • e-Business - seeks to provide integrated services to the business community and make it easier for the private sector to do business with government;
    • e-Community - seeks to promote regional development and improve the quality of life in local communities and targets vulnerable citizens.
  • Procurement: The scope of functions includes managing the bidding and contracting cycle of reform projects in accordance with the procedures of the international donors and government regulations; managing contracts and relationships with vendors; managing and organizing projects’ closure and acceptance of deliverables, maintaining and updating vendors’ and suppliers’ databases; and providing advisory and training services in the fields of procurement and contracting.
  • Coordination: The scope of functions includes coordinating with donors and public administrations on all projects, plans and programs that are funded by loans or grants aiming at public sector development; submitting project proposals to donors; developing quarterly progress reports; and lobbying with the international donors to mobilize further funding for administrative development projects.
  • Financial Management: The scope of functions includes handling the management of financial resources, budgeting, accounting and financial reporting on projects/programmes that are funded by international and regional donors, government counterparts and the UNDP project.
  • Logistics and Communication: The scope of functions includes handling logistical and personnel issues; organizing workshops and conferences; managing and handling the publishing and distribution of periodic newsletters, e-newsletters, annual reports and other informational and promotional material in cooperation with the other teams; maintaining and updating the contents of the OMSAR’s website and Intranet website.
  • Administrative Information: The scope of functions includes promoting the Informs Portal across the public administration targeting acceptance and commitment to enriching the portal through content contributions from the public agencies and administrations; establishing and maintaining clear and persistent communication channels with all public administrations for the purpose of information sharing and updating of the portal material as related to government transaction procedures and regulations; updating the information posted on the Informs portal accordingly; maintaining and assuring the correctness and integrity of the information published on the portal; answering citizens’ inquiries about the processing of government transactions; and coordinating and collaborating with the ICT staff on the upgrading of the Informs Portal and moving it up the UN Scale of e-Government Stages.
  • Help Desk: provides - in coordination with the ICT staff - technical support to ICT project implementations within the public administrations, distributes and upgrades the licenses for IT programs in compliance with the Enterprise Agreements provisions; provides IT support to the OMSAR staff, the ICT Team and other administrations; manages and conducts annual inventories of the computers and programs delivered to the administrations.

Institutional Development Unit (IDU)

The IDU has the following main functions:
  • Building the institutional capacity and enhancing the performance of the public sector.
  • Updating the laws, regulations and organizational structures of the ministries, public autonomous agencies and municipalities, simplifying their work procedures and entrenching the concept of Good Governance.
  • Developing human resources in the Lebanese administrations through generic and specialized training programs.
  • Developing the proper legal texts (laws and implementation decrees) for the institutional reforms to be realized.
  • Managing and executing programs of cooperation with international donors, as well as local, regional and international organizations in the fields of institutional development and technical support.
  • Collecting and classifying studies and reports on public administration issues.